ACS Data Recovery
1005 Marlandwood Rd. Suite 117
Temple, TX 76502
Toll-Free: 1-800-717-8974
International: +1-254-774-8282
Fax: 1-800-717-8974
Once we receive your drive we start off by doing a thorough evaluation to determine what steps are necessary to perform a successful recovery. When you call, you will generally receive a price quote for non-invasive and invasive recovery procedures. These prices are usually dramatically different, and until we are able to evaluate your drive, it will be impossible to give you an exact price over the phone. We try our best to diagnose the problem over the phone and give our best guess as to what the potential recovery costs may be. If we feel that your description indicates a physical failure of the hard drive, then we will tell you so up front. We never intentionally "low ball" the price just to get jobs in, only to hold your data hostage at a much higher price. To further protect you against any pricing problems, we do not charge an evaluation fee, and once the evaluation is complete you will have a price "set in stone" for the recovery. After the evaluation is complete, if you decide not to proceed with the recovery, you simply pay for the shipping and return the drive back to you.
After the initial evaluation sometimes the recovery costs end up being less than we expected. It's not uncommon that we may anticipate a drive requiring an invasive physical recovery, when in fact we are able to do it for much less once we get the drive in and evaluate it. The important thing to remember is that after our initial evaluation,the price we quote you for the recovery will NEVER exceed that amount when the recovery is completed. If after receiving this final price quote you decide not to proceed, then you only pay for shipping if you want the drive returned to you.
Most data recovery procedures can be completed in 3-5 business days. Expedited data recovery can sometimes be turned around in as little as 24-48 hours. However, on rare occasions recoveries can require weeks to complete. Many times, data recovery is as much about rebuilding and repairing a hard drive as it is anything else. Most drives with physical failures are very time consuming and labor intensive when it comes to recovering the data. We will perform a number of procedures until we sucessfully recover your data. Each case is unique, and our goal is to provide the very best service to our customers. We go the extra mile by exhausting every possible recovery method before we deem a drive unrecoverable.
We stand firmly behind our No Data / No Charge guarantee. If your drive is unrecoverable due to data corruption, or severe media damage such as platter scoring, then you pay nothing. We only charge for successful recoveries. A successful recovery is not just finding your operating system, or various program files that are useless to you. We try to image all of the data from the drive, but if a perfect image is not obtainable, then we focus on the files and directories you have specified on the Data Recovery Request Form. If requested, we can even send you a list of the recoverable files ahead of time for you to verify. No matter how serious the situation is, we will do our best to make the recovery process as easy as possible.
The process for submitting your drive is very simple. If you notice at the top of this page, and every other page on our site, you will see a highlighted link for our Online Request Form. Simply click on that link and a very printer friendly form will come up on the screen. If you are having problems with the form opening properly you may need to disable any pop-up blockers you may be using, or you can simply click HERE.
Once you have the form on your screen please fill it out as completely as possible. Absolutely NO data is being transmitted across the Internet via this form, so you don't have to worry about any of your personal information being intercepted. Under the billing information you can input your method of payment. Again, all of your information is kept completely secure and is not being transmitted across the Internet from this form. If you just don't feel comfortable submitting your billing information at this time, it's not a problem, just make a note to have us call you to receive that information and we will be happy to do so. Please be sure to include any information regarding the failure of your drive and be as detailed as possible in regards to the data you are looking to recover. Please feel free to attach any additional information pages you may feel necessary.
Key Information To Include On The Data Recovery Request Form:
After you have completed the form you will notice a button at the bottom that says "Click Here To Print This Form". Once you click the button just follow the normal prompts your computer gives you when printing a document. You may want to print two copies, one for yourself and one to include with the drive.
After the form has printed, make sure to review the information you have provided just to make sure everything is correct and also make sure you review the Terms & Conditions. Once this has been reviewed please sign and print your name and include the date. We cannot accept data recovery cases without a signed data recovery request form.
Once the form is completed you can now package the drive and prepare it for shipment. Shipping your hard drive is not difficult or detrimental to the drive if the proper safety measures are taken. Think of it as shipping an egg. With a hard drive, you want to first place it in an anti-static bag if you have one. These are the silver type bags that new hard drives are often packaged in. If you don't have one, that's fine, but it is an additional protective measure to use during shipment. You can also wrap the drive in aluminum foil, if an anti-static bag is not available. After this is done, simply wrap the drive in 3 or 4 good layers of bubble wrap. You want the drive to ride on a cushion of air during the shipping process. Once the drive is wrapped, place it in a well fitting box and fill in any gaps with bubble wrap or whatever you may have to cushion the drive so that it doesn't bounce around inside the box. Include the data recovery request form with the drive and ship the package via FedEx or UPS to the following address:
Once we get the drive in, we will enter your information into our system
and you will receive an e-mail with an account number. This account number
coupled with the e-mail address you provided, will allow you to log into
our system and check on the status of your recovery. You can actually
see the log-in box at the top right of every page on our site. We generally
complete most evaluations within 24 hours of receiving the drive and we
will let you know at that time, what we have found, the required recovery
method and the exact price of the recovery. You can then elect to proceed
with the recovery or not. If you decide not to, you are only charged for
return shipping of your drive, since we do not charge evaluation fees
or attempt fees.
Don't forget, if you are in the Central Texas area, you can actually bring your drive into us personally if you prefer. Our offices are located in Temple, Texas. We are in the Central Texas region approximately 60 miles north of Austin and 100 miles south of Dallas.
1005 Marlandwood Rd. Suite 117
Temple, TX 76502
Toll-Free: 1-800-717-8974
International: +1-254-774-8282
Fax: 1-800-717-8974
Data Recovery Services
ACS Data Recovery has the skills, the tools and the experience to recover your lost data. We have successfully recovered thousands of gigabytes of data for our customers. There are thousands of data recovery companies out there, but very few are actually qualified to perform the most difficult recovery procedures. Don't be mislead by impossible success rates which are sometimes used to lure in customers (read more about that here: Report: Choosing The Best Data Recovery Provider). ACS Data Recovery doesn't get paid unless your media is recoverable, and with that kind of business model, we have to be very good at what we do in order to continue our sustained growth within the industry.Once we receive your drive we start off by doing a thorough evaluation to determine what steps are necessary to perform a successful recovery. When you call, you will generally receive a price quote for non-invasive and invasive recovery procedures. These prices are usually dramatically different, and until we are able to evaluate your drive, it will be impossible to give you an exact price over the phone. We try our best to diagnose the problem over the phone and give our best guess as to what the potential recovery costs may be. If we feel that your description indicates a physical failure of the hard drive, then we will tell you so up front. We never intentionally "low ball" the price just to get jobs in, only to hold your data hostage at a much higher price. To further protect you against any pricing problems, we do not charge an evaluation fee, and once the evaluation is complete you will have a price "set in stone" for the recovery. After the evaluation is complete, if you decide not to proceed with the recovery, you simply pay for the shipping and return the drive back to you.
After the initial evaluation sometimes the recovery costs end up being less than we expected. It's not uncommon that we may anticipate a drive requiring an invasive physical recovery, when in fact we are able to do it for much less once we get the drive in and evaluate it. The important thing to remember is that after our initial evaluation,the price we quote you for the recovery will NEVER exceed that amount when the recovery is completed. If after receiving this final price quote you decide not to proceed, then you only pay for shipping if you want the drive returned to you.
Most data recovery procedures can be completed in 3-5 business days. Expedited data recovery can sometimes be turned around in as little as 24-48 hours. However, on rare occasions recoveries can require weeks to complete. Many times, data recovery is as much about rebuilding and repairing a hard drive as it is anything else. Most drives with physical failures are very time consuming and labor intensive when it comes to recovering the data. We will perform a number of procedures until we sucessfully recover your data. Each case is unique, and our goal is to provide the very best service to our customers. We go the extra mile by exhausting every possible recovery method before we deem a drive unrecoverable.
We stand firmly behind our No Data / No Charge guarantee. If your drive is unrecoverable due to data corruption, or severe media damage such as platter scoring, then you pay nothing. We only charge for successful recoveries. A successful recovery is not just finding your operating system, or various program files that are useless to you. We try to image all of the data from the drive, but if a perfect image is not obtainable, then we focus on the files and directories you have specified on the Data Recovery Request Form. If requested, we can even send you a list of the recoverable files ahead of time for you to verify. No matter how serious the situation is, we will do our best to make the recovery process as easy as possible.
How To Submit Your Drive To ACS Data Recovery
We receive hard drives from all over the world, so whether you are in San Francisco or Hong Kong, we can recover your lost data, and get your information back to you quickly and efficiently.The process for submitting your drive is very simple. If you notice at the top of this page, and every other page on our site, you will see a highlighted link for our Online Request Form. Simply click on that link and a very printer friendly form will come up on the screen. If you are having problems with the form opening properly you may need to disable any pop-up blockers you may be using, or you can simply click HERE.
Once you have the form on your screen please fill it out as completely as possible. Absolutely NO data is being transmitted across the Internet via this form, so you don't have to worry about any of your personal information being intercepted. Under the billing information you can input your method of payment. Again, all of your information is kept completely secure and is not being transmitted across the Internet from this form. If you just don't feel comfortable submitting your billing information at this time, it's not a problem, just make a note to have us call you to receive that information and we will be happy to do so. Please be sure to include any information regarding the failure of your drive and be as detailed as possible in regards to the data you are looking to recover. Please feel free to attach any additional information pages you may feel necessary.
Key Information To Include On The Data Recovery Request Form:
- Contact Name
- Address
- At least one phone number, two if possible
- Billing Information
- All information related to your hard drive and it's failure
- As much detail as possible regarding your lost data
- Price quoted for recovery if applicable
After you have completed the form you will notice a button at the bottom that says "Click Here To Print This Form". Once you click the button just follow the normal prompts your computer gives you when printing a document. You may want to print two copies, one for yourself and one to include with the drive.
After the form has printed, make sure to review the information you have provided just to make sure everything is correct and also make sure you review the Terms & Conditions. Once this has been reviewed please sign and print your name and include the date. We cannot accept data recovery cases without a signed data recovery request form.
Once the form is completed you can now package the drive and prepare it for shipment. Shipping your hard drive is not difficult or detrimental to the drive if the proper safety measures are taken. Think of it as shipping an egg. With a hard drive, you want to first place it in an anti-static bag if you have one. These are the silver type bags that new hard drives are often packaged in. If you don't have one, that's fine, but it is an additional protective measure to use during shipment. You can also wrap the drive in aluminum foil, if an anti-static bag is not available. After this is done, simply wrap the drive in 3 or 4 good layers of bubble wrap. You want the drive to ride on a cushion of air during the shipping process. Once the drive is wrapped, place it in a well fitting box and fill in any gaps with bubble wrap or whatever you may have to cushion the drive so that it doesn't bounce around inside the box. Include the data recovery request form with the drive and ship the package via FedEx or UPS to the following address:
ACS Data Recovery
1005 Marlandwood Rd. Suite 117
Temple, TX 76502
1005 Marlandwood Rd. Suite 117
Temple, TX 76502
Don't forget, if you are in the Central Texas area, you can actually bring your drive into us personally if you prefer. Our offices are located in Temple, Texas. We are in the Central Texas region approximately 60 miles north of Austin and 100 miles south of Dallas.
